1. Who we are
TrexServers is a web hosting service operated by INNETREX LLC in the United States. Production hosting data is stored on servers located in the United States.
2. Information we collect
- Account information: Name, email, optional phone, company, billing address
- Payment information: Processed by Stripe and PayPal — we do not store full card numbers
- Service data: Website files, email, and databases you place on our servers
- Communications: Contact form submissions and support tickets
3. How we use information
We use your information to provide hosting, process payments, send service-related messages, respond to support requests, and protect against fraud or abuse.
4. Sharing
We do not sell personal information. We share data with payment processors, email delivery providers, and when required by law.
5. Security
We use reasonable measures to protect your information. No internet transmission or storage is completely secure.
6. Retention
We retain data while your account is active and as needed for legal or operational purposes after closure.
7. Your rights
You may request access, correction, or deletion of personal information by contacting us through the contact form or a portal ticket.
8. Cookies
We use cookies for sessions and preferences. You can control cookies in your browser.
9. Children
Our services are not directed to children under 13.
10. Changes
We may update this policy by posting a revised version with a new "Last updated" date.
11. Contact
- Contact form at trexservers.com/contact
- Portal: open a support ticket after signing in
- Address: Kansas City, MO